| INFORMATION
TECHNOLOGY
In addition to our high quality
service and support, we maintain our position as a leader in information
systems technology. Our systems are completely flexible and can be customized
to meet each and every one of our clients' needs.
We strive to find ways in which
we can use technology to enhance our efficiency and improve our productivity,
which directly benefits our clients. Additionally, we offer several secure
encryption methods for file transfers including PGP, SSH, and SSL.
IT Support
Services:
Inventory Access
You'll have real-time inventory information anytime, right from your desktop.
This service requires no special hardware or software and is free.
Automated E-Mail Product
Re-Order Reports
Instead of weekly or monthly product re-order reports, our system will
automatically e-mail a re-order notice to you when a product reaches its
re-order point. This service keeps you up to date with all of your materials
and helps keep you out of backorder situations and ensures uninterrupted
fulfillment processing.
Automated E-Mail Lead Follow-Up
Reports
These reports provide you and your representatives with the highest level
of service to customers. Our system monitors the daily order activity
and each day, creates and sends a Lead Follow-Up Report to your representatives
or dealers and informs them of orders placed in their territory throughout
the day, as well as any customer visit requests.
Web-Based Order Entry
The most important aspect of a web ordering system is integration with
the back-end data for your end-users to identify what products are in
stock. With integration we provide many web ordering options. You may
prefer to use your own web site, making changes whenever needed. We offer
you access to real-time data using XML transactions. With XML requests,
we perform order inquiry, order entry, item inquiry - all of the functions
needed for real-time web ordering by end consumers, sales representatives,
or dealers and distributors.
Electronic Document Fulfillment
You'll save on printing, storage and shipping costs by providing your
sales representatives and customers with literature in electronic form.
We provide web-based ordering for electronic documents, create the document
— including personalization — in PDF format, and email the document
to your customer or sales representative. We also perform print-on-demand
services for your sales representatives and dealers. By personalizing
the literature on the web site, we can print and ship with minimal turnaround
time.
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