CALL CENTER SERVICES

Our call center representatives are experienced professionals trained to take your calls and gather the information in a courteous and efficient manner, with an emphasis on customer service. We understand how important your customers are to the overall success of your marketing strategies and strive to accommodate each and every request.

Calls can be routed into our shared environment or directed to a specific customer service representative trained to handle more detailed inquiries, escalated calls and more. We also work with larger telemarketing houses to receive data files via our secure ftp server for high volume orders such as direct television promotions.

We'll work with you to develop a script, which will allow us to take maximum advantage of every call opportunity. In addition to taking the order, we can help increase your sales by up selling or cross selling products or services, capture marketing
information, process lead follow-up requests and more.
To keep you well informed on the status of your program, we offer a complete array of standard and customized call detail reports, which include average number of calls, average call length, abandoned calls, minutes in queue, and more.

Our Call Center Services Include:
n Business-to-Business
n Direct-to-Consumer
n Shared / Dedicated Environment
n 8 am - 8 pm Eastern Time
n Custom Scripts
n Cross-Sell / Up-Sell
n Payment Processing
n Escalated Customer Service
n Secure ftp File Transfers
n Call Detail Reports